AT&T Interwise Client / AT&T Connect Client authentication issues

Solution

Overview

AT&T Interwise Client / AT&T Connect Client doesn't appear to function correctly through the ProxySG appliance using authentication.

Cause
Resolution

 Authentication for this application must be bypassed for AT&T Interwise Client / AT&T Connect Client to operate properly. Alternatively, you can use surrogate credentials for authentication.

To bypass authentication, create policy similar to the following:

  1. In the Management Console and navigate to the Configuration > Policy > Policy Files > Policy Files tab.
  2. Beside Install Local File from:, select Text Editor from the drop down list and click Install.
  3. Paste the following policy into the field and click Install.
    <Proxy>
    request.header.User-Agent="Interwise_Client" authenticate(no)
  4. Click Apply.
Workaround
Additional Information
Bug Number
InQuira Doc IdKB4736
Attachment

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