AV1200s, AV1400s, and AV2400s unable to ping devices after upgrading to 3.3.1.3 or newer releases.

Solution

Overview

AV1200s, AV1400s, and AV2400s are unable to ping IP addresses from the management console ping utility or using the serial console's ping command if the ProxyAV is running 3.3.1.3 or newer.

This is a bug 166339.

Cause
Resolution

The only workaround to this issue is to downgrade the ProxyAV to 3.3.1.2 and then run restore-defaults from the serial console.  Doing this restores the configuration to default and the ProxyAV will need to be reconfigured.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4596
Attachment

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