AV 2000 not pingable

Solution

Overview

I recieved my AV2000 RMA and i am not able to ping it or use serial cable.

Cause
Resolution

The ProxyAV 2000 is shipped with an older version of ProxyAV code that does not support serial console access. In order to reach the ProxyAV you need to use IP 10.0.0.1 and  a crossover cable to upgrade to a version of OS that has serial console access.  Any of the current ProxyAV OSes have access to the serial console.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB2919
Attachment

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