Blue Coat Reporter crashes

Solution

Overview

Blue Coat Reporter crashes
The Blue Coat Reporter process starts, and then stops
The Reporter process will not stay loaded
The Reporter process will not stay running
A profile/database may be corrupted
 

Cause
Resolution

This solution applies to reporter version 8.2.x and 8.3.x

How to determine if a profile is corrupted:

NOTE:  Blue Coat Reporter 8.3.5.2 will detect if a database is corrupted.  However, if you are running a previous version of Blue Coat Reporter, please run the following steps to determine which profile is corrupt:

  1. Stop reporter, remove all profiles from the LogAnalaysisInfo/profiles folder except for the default_profile.cfg file.
  2. Copy back in each proflename.cfg file one at a time and start reporter.
  3. The profile that, when copied back in, stops reporter from loading is the corrupt profile.
  4. Stop Reporter now and delete the LogAnalaysisInfo/databases/Corrupt_db folder and restart reporter.  Once reporter is up you'll need to reprocess any log files for this newly re-built database.
Workaround
Additional Information
Bug Number
InQuira Doc IdKB1084
Attachment

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