Blue screen when installing the ThreatPulse (cloud) Client Connector.


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Solution

Overview

Blue screen when installing the Cloud Client Connector (either the Windows 32-bit or 64-bit client).

Blue screen when installing the Cloud Client Connector (Windows 32-bit client).

Blue screen when installing the Cloud Client Connector (Windows 64-bit client).

Using the Intel 82577 NIC (network card).

Cause
Resolution
The crash was caused by a problematic (and out-of-date) driver for the Intel 82577 NIC.
 
The NIC driver was over two years out-of-date.
 
By installing the current NIC driver, the blue screen issue was resolved.
 
Workaround
Additional Information
Bug Number
InQuira Doc IdKB5094
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Cloud Client Connector
Topic      Installation / Configuration
Article Number      000008280
Summary     
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