Buttons that open pop-up windows no longer work with Internet Explorer after updating to JRE 1.6 Update 27 and newer versions


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Solution

Overview

Buttons that open pop-up windows no longer work after updating to Java Runtime Environment 1.6 Update 27 and newer versions

A couple of affected buttons :

- MC > Configuration tab > Policy > Policy Files > View
- MC > Statistics tab > Authentication > Display by user
- MC > Statistics tab > Authentication > Display by IP
- MC > Maintenance tab > Service Information > Packet Captures > Show statistics
- MC > Maintenance tab > Service Information > Snapshots > View All Snapshots


Button that still works :

- MC > Statistics tab > Health Checks > Details


Affected SG versions :

- SG 5.5.7.1
- SG 6.1.4.1
- SG 6.2.5.1


Unaffected SG version :

- SG 5.4.9.1


Unaffected JRE version :

- JRE 1.6 Update 26

Cause
Resolution

This has been fixed in SG 6.2.6.1.

 

Possible workarounds :

1. Use a computer with Java Runtime Environment 1.6 Update 26 dedicated to manage the ProxySG only. To minimize security risks, this computer should not be used for any other purpose that requires Java.

2. Use Mozilla Firefox or Google Chrome

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4805
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      SGOS 5.5, SGOS 6.1, SGOS 6.2
Article Number      000008274
Summary     
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