CLOUD Java error returned when using "is between" in a forensic report

Solution

Overview

Unable to run a report that contains "is between" as one of the parameters
Java error when running a report in the Cloud that uses "is between" two parameters
Java error when running a report that uses "is not between" as the parameters.

Cause
Resolution

The problem has been reported to engineering.  As of this writing, the current version of Threatpulse is 2.0 hotfix 3.  The issue manifests itself in that version.  For Cloud 3.0 (if and when Cloud 3.0 becomes available), the ability to run a report using "is between" will be removed.  The ability to search using the "is between" parameter may be included in a future Cloud release.

To work around the issue, please do not use the "is between" or "is not between" options.

DUPLICATION STEPS:

1.)  Log into the ThreatPulse Portal (https://portal.threatpulse.com)
2.)  Go to the Overview Tab
3.)  Go to Report Center
4.)  Click Forensic Report
5.)  Choose a user
6.)  Date is current week
7.)  Run the report
8.)  Click "Options"
9.)  Choose "Report"
10.)  Add Criteria
11.)  Choose "Hour of Day" and "is between"
12.)  Try to run the report and the report will not run.  Java errors may be manifest at this time.

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4835
Attachment

Article Feedback

Did this Article solve your issue?
Additional Comments:
 
Previous MonthNext Month
SunMonTueWedThuFriSat