Can I install an additional disk drive if my ProxySG appliance has an empty drive bay?


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Solution

Overview

The number of disks supported by the ProxySG is hard coded onto the licensed hardware model. If more than the expected number of disks for that ProxySG model is detected, the appliance will report this as an "unsupported configuration" and may introduce unexpected behavior even though the specification is identical to the existing supported disk drive.

Blue Coat recommends installation of an upgrade kit (if available) as it includes officially supported hardware and a license upgrade. Purchasing a new hardware is also recommended if the existing model is not upgradeable.

Cause
Resolution
Workaround
Additional Information
Bug Number
InQuira Doc IdFAQ1022
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      SGOS 4, SGOS 5, SGOS 6
Article Number      000008363
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