Can ProxySG users still access websites if the ICAP or ProxyAV server goes down?


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Solution

Overview

Can ProxySG users still access websites if the ICAP or ProxyAV server goes down?
You want to know if user can still access websites if the ICAP server goes down

Cause
Resolution

This depends on whether you have configured your ICAP service to fail open or fail closed in Policy. The default behavior is to fail closed, which means that if the ICAP server is unresponsive that requests will not be served. If you have specified for the ICAP service to fail open, requests will continue to be served normally even if the ICAP server is unavailable.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB1726
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      ProxyAV 3, SGOS 4, SGOS 5
Topic      Configuration / WUI / CLI, Content Filtering, Content Management, Performance, Services
Article Number      000008391
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