(Cloud) Cloud Client connector does not work with 3G WWAN cards in Windows 7 or Windows 8

Solution

Overview

Cloud Client connector does not work with 3G WWAN cards in Windows 7
The Cloud client connector does work with WLAN cards and regular LAN cards
The end user can browse any site via the 3G WWAN card.
 

Cause
Resolution

The issue is resolved in Threatpulse client connector version 1.6.10500.0 or later.  As of this update (April 17, 2013), the current client connector is version 1.6.11300.0.  Blue Coat recommends using the most current client connector.

 

ADDITIONAL INFORMATION

The issue is that the Blue Coat drivers are not compatible with the new driver model used by the 3G WWAN cards.  Other vendors, such as Cisco VPN, also have the same issue.  The problem and reasons for the problem are explained at a third-party site:  http://www.customsoftwareframeworks.com/blog/fix-vpn-problems-cellular-win7 .

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4988
Attachment

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