(Cloud) How do I allow dropbox.com access when I am denying the online storage category?

Solution

Overview

I am using Blue Coat's Threatpulse Cloud product
My users are being blocked to dropbox.com
I am blocking the online storage category
I made an exception for dropbox.com to allow, but I am still being blocked

Cause
Resolution

In order to allow access to dropbox.com, you need to do the following:

  • Allow dropbox.com
  • Allow the dropbox.com IP address range of 199.47.216.0/22

The "To Where" column will include the domain and the IP address range.  Set the rule to "Allow".  Once you created the rule, click the Activate button and test your policy.

NOTE:

If you have SSL intercept enabled, you need to disable SSL intercept for 199.47.216.0/22.  To do that, please do the following:

1.)  Login to the portal (portal.threatpulse.com)
2.)  Go to Service > Network > SSL > Pass Through Destination > Pass Through IPs/Subnets (tab) > Add Pass Through IPs/Subnet (button).
3.)  Enter 199.47.216.0/22
4.)  Click on the Activate button and then test.
 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB5074
Attachment

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