Director unable to connect to ProxySG (ICMP ping disabled)


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Solution

Overview

Blue Coat Director is unable to connect to the ProxySG
The ProxySG has a network route between it and the Director appliance
A workstation on the same network as the Director server can SSH and get to the Web UI
The workstation on the same network as the Director server cannot ping the ProxySGs
The Blue Coat Director will not connect to the ProxySG
The network administrators have disabled ICMP ping on the network

Cause
Resolution

Blue Coat Director will use ICMP to ping the ProxySG before attempting to connect to it.  If ICMP is not being passed on the network, then ping will fail and the Director will not attempt to communicate to the proxies.

The resolution is to enable ICMP ping on the network.  Currently there is no workaround for the issue.  If you are not able to enable ICMP ping on your network, please contact your Blue Coat Sales Engineer (SE) and submit a feature request (FR) to have Director function without ICMP being enabled on the network.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4289
Attachment

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First Published      10/01/2014
Last Modified      08/17/2016
Last Published      08/16/2016
Article Audience
Product      Director, ProxySG
Software      Director 5, SGOS 4, SGOS 5, SGOS 6
Topic      Configuration / WUI / CLI, Debugging, Director Jobs, Errors / Event Logs / Alerts, Networking, Usability
Article Number      000008980
Summary      This article describes an issue where the Director is unable to connect to ProxySG appliances on the network because ICMP packets have been disabled.
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