Does Reporter support unicode ( UTF-8) in usernames, or groups, it finds in LDAP?

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What version of Reporter 9.x, supports unicode in the LDAP protocol?

I've just upgraded my Reporter to version 9.2.x, and I can no longer login if my LDAP usernames include unicode ( double byte / UTF-8 ) characters. 

I cannot log in to Reporter using a LDAP username if it is a member of a group name that uses Cyrillic names (font and type)


NOTE: This problem is now fixed in Reporter versions, 9.3.x and above.

To duplicate this issue, follow these steps:

  • Install Reporter, and connect it, via LDAP, to a AD tree.
  • On the AD server, add Russian input language in Windows and create a group with Russian symbols in it, and a group with only English symbols.
  • Create two users, and add each to the above groups.
  • Test to see if you can login to reporter by both usernames.

Result: You cannot login to a user who is a member of the group named with Russion symbols, using Cyrillic names (font and type).
You will  see this type of message in the journal:
BCRJ:2010-06-03 10:06:51 (4c07548b) NOR.INFO.WEBSE
   PostAuth => Attempted non-existent user: a.rybinsky

NOTE: Reporter will still be unable to properly process double byte created usernames found in the acess logs it processes. This specific issue has been reported to Bluecoat engineering, and they are working on a response.  For more information on this issue, please see 000009062

Links to other articles:

For details on how to setup LDAP, and Reporter,  see 000013348

For details on how to tell the difference between groups found in access logs, and groups found in the LDAP realm, see 000010129

For details on  what each LDAP attribute means, see 000021975 

For details on what type of usernames you can process in a acess log, see 000014866

Additional Information
Bug Number
InQuira Doc IdKB4613

Article Feedback

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First Published      10/01/2014
Last Modified      10/30/2014
Last Published      10/30/2014
Article Audience
Product      Reporter 9.3
Topic      Application Delivery Network, Authentication, Errors / Event Logs / Alerts, Reporting
Article Number      000009026
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