ESET Endpoint Antivirus (NOD32) updates fail to download


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Solution

Overview

ESET NOD32 updates fail to download. This occurs in implementations using IWA authentication.

Cause
Resolution

Edit the local policy to bypass user agent "ESS Update" and allow it through the proxy.

  1. In the Management Console, go to Configuration > Policy > Policy Files.
  2. In the Install Policy section, select Text Editor from Install Local File from.
  3. Click Install
  4. Copy and paste the following lines into the dialog box that appears:
  5. <Proxy>
    request.header.User-Agent="ESS Update" authenticate(no) ALLOW

  6. Click Install.
Workaround
Additional Information
Bug Number
InQuira Doc IdKB5139
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Article Number      000009364
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