Getting error message 'Invalid upgrade package' when downloading via FTP or HTTP to Director

Solution

Overview

director (config) # upgrade-package fetch ftp://10.0.0.10//DirectorImages/Director_5.3.1.3_35927_510.tgz username test password 123
% Failed to download file: Director_5.3.1.3_35927_510.tgz Invalid upgrade package

director (config) # upgrade-package fetch http://10.0.0.10//DirectorImages/Director_5.3.1.3_35927_510.tgz
% Failed to download file: Director_5.3.1.3_35927_510.tgz Invalid upgrade package

Cause
Resolution

1. The main reason of this invalid upgrade package is the image file corrupted.

2. Please try to download the image file again from BTO site https://bto.bluecoat.com/download/Director.

3. After downloading it, please fetch the image again to the Director.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB3865
Attachment

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