How can I access LogMeIn through ThreatPulse cloud service?

Solution

Overview

When connected through the ThreatPulse (cloud) service, I cannot access LogMeIn.com even though I've added it to trusted destinations.

Cause
Resolution

The LogMeIn service uses multiple URLs to establish a connection to the service:

  • logmein.com
  • logmein123.com
  • secure.logmein.com

You can add these URLs to the Allowed URLs or Domains link in the To Where column. If you require additional limits, create a custom rule.

1. Select (Content Filtering > Policy > Add Rule) to begin the rule wizard.

2. Select to whom the rule applies.

3. Select From Where the traffic is coming from (if applicable).

4. In the To Where option, click URLs.

5. Enter the following URLs: logmein.com, logmein123.com, and secure.logmein.com.

6. Add the URLS.

7. If required, configure the When and Limits portion of the rule.

8. Select Allow for the Verdict.

9. Apply the rule.

You can now open a browser to www.logmein.com and enter your username/password and be directed to your account.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB5176
Attachment

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