How can I access LogMeIn through ThreatPulse cloud service?


<< Back to Knowledge Search

Solution

Overview

When connected through the ThreatPulse (cloud) service, I cannot access LogMeIn.com even though I've added it to trusted destinations.

Cause
Resolution

The LogMeIn service uses multiple URLs to establish a connection to the service:

  • logmein.com
  • logmein123.com
  • secure.logmein.com

You can add these URLs to the Allowed URLs or Domains link in the To Where column. If you require additional limits, create a custom rule.

1. Select (Content Filtering > Policy > Add Rule) to begin the rule wizard.

2. Select to whom the rule applies.

3. Select From Where the traffic is coming from (if applicable).

4. In the To Where option, click URLs.

5. Enter the following URLs: logmein.com, logmein123.com, and secure.logmein.com.

6. Add the URLS.

7. If required, configure the When and Limits portion of the rule.

8. Select Allow for the Verdict.

9. Apply the rule.

You can now open a browser to www.logmein.com and enter your username/password and be directed to your account.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB5176
Attachment

Article Feedback

Hide Properties
First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Cloud Client Connector, Cloud Explicit Client, Cloud IPsec VPN, Cloud Proxy Forwarding
Topic      Content Filtering, Installation / Configuration
Article Number      000009735
Summary     
Was this helpful?
Comments:
 
Previous MonthNext Month
SunMonTueWedThuFriSat