How can I figure out why some users are allowed, denied or blocked from accessing certain web sites


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Solution

Overview

To understand why the proxy allows, denies, blocks, authenticates or performs any type of action for a given connection, the tool to use is Policy Tracing explained in 000011446. Policy tracing allows you too see detailed information on how a proxy handled a connection.

Looking at a policy trace is the best and fastest way to see how a connection was handled, which rules were a 'Match' and which actions (allow, deny, authenticate, cache) were taken.

Cause
Resolution
Workaround
Additional Information
Bug Number
InQuira Doc IdFAQ758
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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Topic      Policy Management
Article Number      000009844
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