Complete the following tasks to generate and send the debug dump file on Blue Coat Director
Task 1 - Generate a debug dump file
To generate a debug dump file:
- Log in to the CLI and enter enable mode.
- Check the local logging level (the default is
- Set the local logging level to debug:
logging local debug
- Reproduce the issue that you are troubleshooting.
- Generate the debug dump file:
debug dump generateYou will see the dump file successfully generated as example output below:
Generating debugging dump...
Dump file successfully written to ciqinfo-Director-20xx.xx.xx-xxx.tgz
- Set the local logging back to its previous setting
<level>For example, if the previous setting was notice, enter
logging local notice.
Note: For steps on creating archives or retrieving an overlap file, refer to 000008073.
Task 2: Upload the debug dump file
To upload the debug dump file, use Method 1 below. Use Method 2 only if Method 1 fails.
Method 1: (Preferred method) Upload the dump file to a local FTP server
- In the CLI, view the debug dump logs:
- Take note of the name of the dump file you created in Task 1.
- Upload the dump file to an FTP server:
g dump upload <name of dump file> ftp://<FTP_Server>/<name of dump file> username <username> password <password>where
is the IP address or DNS name of the FTP server.
Method 2: (Use only if Method 1 fails) Upload the dump file manually via shell command
Note: Do not use this method unless Method 1 fails.
- In the CLI, go into shell and upload the dump file manually. Enter the following CLI commands:
Releasing the configuration lock.
# cd /local/userfiles
# mv dump?ciqinfo-Director-20xx.xx.xx-xxx.tgz Debug_dump.tgz
ftp> open ftp.example.com
220 ftp server name banner appears here
220 Type set to I.
ftp> put Debug_dump.tgz
local: Debug_dump.tgz remote: Debug_dump.tgz
227 Entering Passive Mode ()
150 Opening BINARY mode data connection for Debug_dump.tgz.
100% |*************************************| 11173 KB 1.10 MB/s
226 Transfer complete.
11441308 bytes sent in 00:09 (1.09 MB/s)
Task 3 - Upload the dump file to Support File Uploading Form
Upload the dump file to the Support File Uploading Form at https://upload.bluecoat.com.
Include all pertinent information in the form, including the Service Request Number (support ticket number).