How can I send service information from a ProxyAV to Blue Coat?


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Solution

Overview

To help diagnose problems on a ProxyAV appliance, Blue Coat Support personnel may request you collect troubleshooting information from the appliance. To do this in the ProxyAV Managemnt Console, go to Advanced / Troubleshooting. From here, you can either download the troubleshooting file (Logs.zip) to your PC (this can take a few minutes) or upload it directly to Blue Coat Support by entering the appropriate Service Request (SR) number.

Cause
Resolution
Workaround
Additional Information
Bug Number
InQuira Doc IdFAQ1369
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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Software      ProxyAV 3
Article Number      000009981
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