How do I report Application Control issues with ProxySG 6.2 and later?


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Solution

Overview

ProxySG with SGOS 6.2 and later have a fine-tuned ability to control specific actions for many web-based applications like Facebook, YouTube, (see the administration guide for more details). While Blue Coat takes great care to ensure these controls are fully functional and up-to-date, it is possible that from time to time a control may not work as expected.

If an application control does not work as expected, please send as much detail as possible to appfiltering@bluecoat.com. The team monitoring that mailbox may respond with additional questions, but they also may simply analyze the information sent and, if needed, make appropriate changes. Any changes made will be reflected the next time the Blue Coat Web Filter database is downloaded to the ProxySG appliance.

Cause
Resolution
Workaround
Additional Information
Bug Number
InQuira Doc IdFAQ1680
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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      SGOS 6.2
Topic      Content Filtering, Policy Management
Article Number      000010595
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