How do you procure a status of a Backup job

Solution

Overview

Creating a scheduled backup of my SG, using Director, shows that a status of "'Not yet executed'

 

Cause
Resolution

To duplicate this issue, follow these steps.

1: Setup a Director with at least one single SG registered.
2: Login, and load the Director Management Console ( DMC).
3: Ensure your SG is registered, if it isn't, follow 000015497  to register it.
4: Click on the Job tab.
5: On the right, ensure "Config Jobs" is in the 'show' window, and then right click on 'all' 
6: Choose, <new>, <job> <config>
7: Give the job a name, then click on the 'actions' tab.
8: On the bottom right, click on the button "new'
9: In the 'action' drop down list, choose "Take Backup"
10:In the 'Select Target Device, choose the SG you registered above.
11: Click on the 'schedule' tab, and Click on the radio button called "This is a recurring job to be executed on:"
12: Click on the week days, and change the time, and press the plus key.
12: Press the ok button , the bottom right. 
13: Click on the job, to obtain a status. 

Result1: The job status for this scheduled job never updates from ' Not yet executed'.  The status in the list of jobs, always shows as a dash '-'. 

14: In the jobs tab, right click on the job you just setup, above, and choose 'execute'.

Result2: This single action shows the job with a status of a green tick, not a dash '-'

Expected result: The jobs actually do execute, so the scheduled backup jobs should show a proper executes status with a green tick. 

NOTE: This issue has been fixed in SGME Version 5.5.2.3, or later.    If you experience this issue, please log a service request (SR)  with bluecoat, and quote this KB, where we'll be able to provide you the URL to download this version.

LINKS to other helpful articles:

For instructions on how to register a SG with Director, see 000015497 

For details on problems you might see when registering SG devices with Director, see 000011636

For details on command line commands, see 000014637

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4309
Attachment

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