ICAP Patience Page does not work with Internet Explorer 7 and 8 when the Pop-up Blocker is disabled


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Solution

Overview

ICAP Patience Page does not work with Internet Explorer 7 and 8 when the Pop-up Blocker is disabled


Cause
Resolution

 

The root-cause of this issue is a change of behaviour in newer versions of the Internet Explorer browser. There are both SGOS software fixes and configuration work-arounds available.

 

Workaround
1. Enable the Pop-up Blocker in IE7 and IE8. This will make the browser more secure, so has additional benefits beyond addressing this issue.
2. Use the ICAP Trickling feature. This can be applied as the global default, or selectively using policy such as the following:

<Proxy>
 url.domain=affected_domain.com response.icap_feedback(trickle_start, 5)

 

Software Fixes

In SGOS 5.4.x:
Upgrade to 5.4.6.1 or higher

In SGOS 5.5..x:
Upgrade to 5.5.4.1 or higher


 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4786
Attachment

Article Feedback

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      SGOS 5.3, SGOS 5.4, SGOS 5.5
Article Number      000011654
Summary     
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