I cannot uninstall the Mac ThreatPulse Client Connector


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Solution

Overview

I tried to remove the ThreatPulse Client Connector from my Mac running OS X by deleting the application from my Applications folder, but it is still running and I can not remove it.

Cause
Resolution

Once the client connector is running, removing it from the Applications folder will not uninstall it.  You must follow these steps to remove it:

1. Find the ThreatPulse Client Connector installer and right-click on it.

2. Select "Show Package Contents" from the context menu

3. Go into the "Contents" folder and unzip "cc-files.zip"

4. In the resulting "cc-files" directory, run the application "cloud-client uninstaller"

NOTE: In order to uninstall the client when a password has been specified during install you will need to type the following from a terminal.  In this example, we will assume that the cc-files directory were unzipped to the current user's Downloads directory. 

open /Users/<user name>/Downloads/cc-files/cloud-client-uninstaller.app --args -sup <password that was used during install>

5. Follow on-screen prompts to enter administrator password and run the uninstaller.

 

For reference, please see 000011438 for information on how to uninstall the client connector from within the Mac OS-X UI.  If you installed the client with a password, the client will need to be uninstalled from the command line interface or terminal window.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4817
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Cloud Client Connector
Topic      Installation / Configuration, Upgrade / Maintenance
Article Number      000011635
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