IntelligenceCenter Scheduled Tasks email is inconsistent. How can I fix this?

Solution

Overview

I have scheduled task running hourly with email notification. However, I am not getting email every hour.

Cause
Resolution

Change the System Email Address setting at Manage > System Settings. Then stop the services below and restart them:

  • Blue Coat Agent for DataCollector 3.2.2.1
  • Blue Coat DataCollector 3.2.2.1
  • Blue Coat IntelligenceCenter 3.2.2.1
  • postgresql-8.4 - PostgreSQL Server 8.4

 

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB5191
Attachment

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