I would like to fetch plug-ins, images, and executables from PolicyCenter. Do I need to allow anything through my firewall?


<< Back to Knowledge Search

Solution

Overview

I have a firewall in place and when I try to fetch files from my PolicyCenter, I can't connect to the server and download files.  

 

Cause
Resolution

  PolicyCenter downloads fiiles by doing an HTTP Get for each of the images, plug-ins, or executables that the user selects.  

All the connections are initiated by PolicyCenter to outside server ftp.packetshaper.com which resolves to 8.21.4.36.

If you would like the PolicyCenter server to be allowed to download these files, all you would have to do is put an allow statement in your firewall for the following. 

Inside PolicyCenter server allow HTTP on Port 80 to ftp.packetshaper.com [8.21.4.36]

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4633
Attachment

Article Feedback

Hide Properties
First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      PacketShaper 10000, PacketShaper 12000, PacketShaper 1700, PacketShaper 3500, PacketShaper 7500, PacketShaper 900, PolicyCenter
Software      PacketWise 8.4, PacketWise 8.5, PacketWise 8.6
Article Number      000012157
Summary     
Was this helpful?
Comments:
 
Previous MonthNext Month
SunMonTueWedThuFriSat