I would like to fetch plug-ins, images, and executables from PolicyCenter. Do I need to allow anything through my firewall?

Solution

Overview

I have a firewall in place and when I try to fetch files from my PolicyCenter, I can't connect to the server and download files.  

 

Cause
Resolution

  PolicyCenter downloads fiiles by doing an HTTP Get for each of the images, plug-ins, or executables that the user selects.  

All the connections are initiated by PolicyCenter to outside server ftp.packetshaper.com which resolves to 8.21.4.36.

If you would like the PolicyCenter server to be allowed to download these files, all you would have to do is put an allow statement in your firewall for the following. 

Inside PolicyCenter server allow HTTP on Port 80 to ftp.packetshaper.com [8.21.4.36]

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4633
Attachment

Article Feedback

Did this Article solve your issue?
Additional Comments:
 
Previous MonthNext Month
SunMonTueWedThuFriSat