Manual download of diagnostic files from a ProxySG


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Solution

Overview

 

In some companies the "Send Service Information" is not available due to firewall restictions but the diagnostic files are required by Blue Coat Support or a Partner.

So the following are some links to the common most requsted files.

 

/* --------------------------------- Manual Download --------------------------- */

 
Snapshots
https://xx.xx.xx.xx:8082/Diagnostics/Snapshot/sysinfo/download/all
https://xx.xx.xx.xx:8082/Diagnostics/Snapshot/sysinfo_stats/download/all
 
sysinfo
https://xx.xx.xx.xx:8082/sysinfo
 
Event Log
https://xx.xx.xx.xx:8082/Eventlog/download/events.log
 
PCAP
https//xx.xx.xx.xx:8082/PCAP/bluecoat.cap
 
 
Zip all these files together and upload to the case using the upload server.
 
 
/* ------------------------------------------------------------------------------------ */

 

.

Cause
Resolution
Workaround
Additional Information
Bug Number
InQuira Doc IdFAQ892
Attachment

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Hide Properties
First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      SGOS 4, SGOS 5
Article Number      000012252
Summary     
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