Before initiating an RMA, please try to rule out if it might be a disk issue by performing the following steps (this only applies to multi-disk systems):
The following is an example of a ProxySG appliance with 2 disks
- Remove disk 2 and attempt to boot the appliance using only disk 1. If the problem persists, please continue to step 2.
- Remove disk 1 and attempt to boot using only disk 2. If the problem persists, please contact Blue Coat Technical Support to initiate a RMA of the system.
- In the event that one of the above steps results in the ProxySG appliance coming back up, please contact Blue Coat Technical Support to initiate a RMA of the problematic disk.