New RMAed hard disk causes PacketShaper to go into reboot loop.


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Solution

Overview

After installing a new replacement hard disk, the PacketShaper goes into a reboot loop. This might happen on any PacketShaper model.

Cause
Resolution

1. During bootup, press Ctrl-Y to go into Boot Monitor mode. 

2. Select J to perform a hardware reset. The PacketShaper will reboot, and a new menu will be displayed.

3. Select C to mount the disk. (Reboot and return to Boot Monitor Hard Disk mounted for maintenance). The PacketShaper will reboot again and come back into Boot Monitor mode.

4. Select H to reformat the hard disk. 

5. Once the disk is formatted, select J again to perform a hardware reset.

5. This time, select option A (Reboot and load PacketWise) and the PacketShaper will load without looping.


 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB3858
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      PacketShaper 10000, PacketShaper 1400, PacketShaper 1700, PacketShaper 3500, PacketShaper 7500, PacketShaper 900
Topic      Installation / Configuration
Article Number      000012421
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