"No JRE version found in launch file for this system" error in Director Management Console


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Solution

Overview

When logging into the Director Management Console (DMC), you receive the following error message:

No JRE version found in launch file for this system

I am running Director with SGME version 5.5.1.2. When I log into DMC, the Java dialog appears for the GUI but nothing happens.

Cause
Resolution

This error is caused by an incompatible or incorrectly installed Java Runtime Environment (JRE) on your workstation.

To resolve the issue, update or reinstall JRE. 

Download the latest JRE from www.java.com/en/download/index.jsp.

TIP:  Only Director 6.x and later support Java version 7.0. 

NOTE1: This issue can occur in SGME 5.4.2.4 and 5.5.x.

NOTE2:  For troubleshooting tips on other reasons you may have trouble logging into the DMC, see 000014650.

NOTE3: For a list of ports you need to have open to connect to the DMC, see 000015461.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4260
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Director 510
Software      SGME 5.4, SGME 5.5
Topic      Installation / Configuration
Article Number      000012436
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