Have the direct console connection to PacketShaper and run the command <ver ver>
Example of the <ver ver> output:-
PacketShaper# ver ver
Version: PacketShaper v6.0.1g1 2003-05-15
Product: PacketShaper unknown
Memory: 512MB RAM, 59.1MB Flash total, 55.6MB Flash available
Inside MAC Address: 00:60:fb:50:c4:95
Outside MAC Address: 00:60:fb:50:c4:96
Installed Keys: none
Copyright (c) 1996-2003 Packeteer, Inc. All rights reserved.
If no Serial Number and Part Number shown from command <ver ver> output. This indicated that PacketShaper is damaged and needs to be manually recreated for the basic.cfg file. You must contact the Blue Coat Technical Support to resolve this issue. The unit needs to be re-brand PacketShaper.