PacketShaper crashed and rebooted on "NMI/HwWatchdog" on PS1400 and PS10000 (RevG & higher)


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Solution

Overview

PacketShaper reboots unexpectedly. In the crash log, the following entry could be seen in the near last line of the crash trace:

NMI/HwWatchdog

Cause
Resolution

Upgrading to PacketWise v8.5.6 or higher will help prevent this NMI crash.  For further information, please see the PacketWise v8.5.6 release notes found at https://bto.bluecoat.com/download/product/32 .  NOTE:  BTO credentials are required. If you are unsure if you have BTO credentials, search the KB for "bto credentials."

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From PacketWise v8.5.6 Release Notes:

PacketWise 8.5.6 improves hardware watchdog restart issues that occasionally occur on PacketShaper 10000 and PacketShaper 1400 models; an error notification mechanism has been incorporated to provide an alert when the issue is encountered. [SR 2-317363152, 2-356609992, 2-358610842; B#146446]
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Workaround
Additional Information
Bug Number
InQuira Doc IdKB3914
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      PacketShaper 10000, PacketShaper 1400
Software      PacketWise 7.4, PacketWise 8.4
Article Number      000012612
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