PacketShaper is not booting. It is stuck in 'Loading...' state.

Solution

Overview

PacketShaper is not booting. It is stuck in 'Loading...' state.

Cause
Resolution

Most likely a corrupted image is causing this issue. Try to restore the unit by following the steps below.

First, connect to the PacketShaper through the console port.

Part 1

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1. Power cycle the unit, and press Ctrl+A a couple of times until you are in Safe mode.

2. Once you are in Safe mode, delete files with extension '.bad' from the following folders:

9.256/BIN/
9.256/CFG/
9.256/CMD/

You can use the cd command to browse to any directory: cd 9.256/BIN/

To list all the files and folders in current directory: ls –l

To verify current directory: pwd 

3. Reboot the PacketShaper. If unit does not boot properly then skip to Part 2 below.

4. If unit boots successfully, download a new copy of image from the Blue Coat Download page, and upload it to the PacketShaper. From the command line, change directory to the image file's location and run following commands to load the new image:

CD <directory path> (for example cd 9.256/BIN/)

image load <image filename>

Part 2

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1. When you power on the PacketShaper, press Ctrl+B a couple of times to load the backup image. If unit does not boot properly, then skip to Part 3 below.

2. If the backup image loads successfully, download a new copy of the image from the Blue Coat Download page, and upload it to the PacketShaper. From the command line, change the directory to the image file's location and run the following commands to load the new image:

CD <directory path> (for example cd 9.256/BIN/)

image load <image filename>

 

Part 3

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1. When you power cycle the PacketShaper, press Ctrl-Y a couple of times to go to the boot-monitor mode. Select the option to load the backup image.

2. Once the backup image loads successfully, download a new copy of image from the Blue Coat Download page, upload it to the PacketShaper. From the command line, change directory to the image file's location and run the following commands to load the new image:

CD <directory path> (for example cd 9.256/BIN/)

image load <image filename>

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4535
Attachment

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