PacketShaper unexpectedly loads previous image


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Solution

Overview

Initially, check 9.256/log/bootlog for the boot history. This will show you instances where the PacketShaper has booted, and the symbol on the right indicates the reason the reboot took place. This is elaborated  in 000010191

If the PacketShaper shows several "-" symbols in a row when attempting to boot the desired version, followed by a successful boot to the previous version, the shaper was either crashing, or unable to load this image successfully, and self-reverted.

If the PacketShaper shows a successful boot into the new version with a "+" at the end, followed by a successful boot into the previous version also with a "+" at the end, the appliance is being instructed to upgrade/downgrade by a user or by PolicyCenter.

PolicyCenter can be configured to have a "prescribed image." If the PacketShaper is running any version other than the prescribed image, PolicyCenter will move the PacketShaper back to the version prescribed.(See PacketGuide for details.)

You may change the prescribed image to the desired version, or set it to "none" to allow the device to be locally configured.

Cause
Resolution
Workaround
Additional Information
Bug Number
InQuira Doc IdFAQ2418
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      PacketShaper, PolicyCenter
Software      PacketWise 8, PacketWise 9
Article Number      000012620
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