Problems updating the ProxyAV Firmware


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Solution

Overview

Problems updating the ProxyAV Firmware

Cause
Resolution

Troubleshooting ProxyAV Firmware Updates

When ProxyAV performs a Firmware Update the file it downloads is password protected. If ProxyAV has to connect through a proxy or firewall to get updates then be sure password protected files are permitted to pass.

Older versions of ProxyAV (such as the v2.x code) may encounter an issue where the HTTP site that ProxyAV checks is redirected to an HTTPS site.  The ProxyAV update software is not expecting the HTTPS site and does not connect correctly.  The only solution for this issue is to contact Blue Coat Technical Support and request an HTTP locator URL/file.  This locator file will bypass the HTTP to HTTPS redirect and allow the firmware to update accordingly.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB1121
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Software      ProxyAV 3
Topic      Upgrade / Maintenance
Article Number      000012805
Summary     
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