ProxyAV 2400 is reporting critical status for many hardware components after upgrading to 3.2.6.1.


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Solution

Overview

Shortly after upgrading to ProxyAV OS 3.2.6.1 on the AV2400, some hardware components such as CPU temperature, CPU voltage are reporting 0s or critical.  Although the appliance health is in a critical state, it continues to process and scan traffic.

Update: We have confirmed that this issue affects AV1200s, AV1400s and AV2400s.  Also and type of reboot of the AV (after upgrading, manual reboot or crash) can possibly trigger this issue.

Cause
Resolution

Bug 148440 has been opened to investigate this issue.  The current fix for this issue is to do a soft reboot (found in the Utilities section of the management console) on the ProxyAV.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4174
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxyAV 1200, ProxyAV 1400, ProxyAV 2400
Software      ProxyAV 3.3, ProxyAV 3.4
Article Number      000012816
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