Proxy SG300 and SG600 report unsupported configuration.


<< Back to Knowledge Search

Solution

Overview

When checking sysinfo, you will see unsupported config due to processor reporting as seen below. This is not on the -20 or above.

Hardware Information
URL_Path /Diagnostics/Hardware/Info
Hardware Information
 
Model: 600-10 (unsupported configuration)   or   Model: 300-10 (unsupported configuration)
RAM: 4096 MB
            DIMM 1: 2048 MB SDRAM DDR2
            DIMM 2: 2048 MB SDRAM DDR2
Number of CPUs: 1
CPU frequency: 1600 MHz (expecting between 1250 MHz - 1350 MHz)
Bus speed: 200 MHz
Storage: 1 drive
            Disk in slot 1: 250 GB (SEAGATE ST9250410AS, rev:0002SDM1, serial:5VG5DQZY)
            Disk in slot 2: empty
Network:
            Interface 0:0: Broadcom Gigabit  with no link  (MAC 00:d0:83:05:81:65)
            Interface 1:0: Broadcom Gigabit  running at 100 Mbps full duplex (MAC 00:d0:83:05:81:66)
            Interface 1:1: Broadcom Gigabit  running at 100 Mbps full duplex (MAC 00:d0:83:05:81:67)
Accelerators:
            Internal: Cavium Nitrox-Lite Security Processor

 

Cause
Resolution

This false warning is due to a licensing issue that is being worked on at this time.  There is no hardware failure or degradation as this is only a mis reporting of the CPU speed. The CPU is actually a 1600mhz and is working as such.  There is not ETA for a fix at this time.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4321
Attachment

Article Feedback

Hide Properties
First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG 600
Topic      Errors / Event Logs / Alerts
Article Number      000012992
Summary     
Was this helpful?
Comments:
 
Previous MonthNext Month
SunMonTueWedThuFriSat