ProxySG uploads 0 bytes access logs with various SGOS 4.3.3, 5.4.2, 5.4.3, and 5.5.1 versions.

Solution

Overview

ProxySG uploads 0 bytes access logs with various SGOS 4.3.3, 5.4.2, 5.4.3, and 5.5.1 versions due to improper deletion of access log objects. This problem is present in the following SGOS versions :

- SGOS 4.3.3.4 and newer versions of SGOS 4.3.3
- SGOS 5.4.2.4 and newer versions of SGOS 5.4.2
- SGOS 5.4.3.1 - 5.4.3.2
- SGOS 5.5.1.1
 

https://ProxySG:8082/Accesslog/directory/<access_log_name > shows a lot of 0 bytes log objects. Event Log reports upload of 0 bytes access logs and that the ProxySG ran out of directory slots.

Cause
Resolution

The problem has been resolved.  Please see 000014232 for details.

POTENTIAL WORKAROUNDS: 

- Restart the ProxySG when the /Accesslog/directory/<access_log_name> directory shows a high amount of 0 bytes log objects. The affected log objects will be deleted automatically during the restart.
- Create a new log object and start logging there
- Upgrade to SGOS versions not affected by the bug (if and when those versions become available).

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB3696
Attachment

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