If you have received your permanent keys for PacketShaper, you will need to remove any demo keys.
These commands must be executed using the PacketShaper's command-line interface. You can access the CLI either via a Telnet session or by connecting to the unit's CONSOLE port. For details, see "Access the Command-Line Interface" in PacketGuide. (https://bto.bluecoat.com/packetguide/current/info/access-cli.htm)
At the PacketShaper command-line prompt, execute the setup keys show command:
setup keys show
This command lists the keys installed on your PacketShaper. Look for the demo key. If you have demo key installed then you need to get the 'key_code' you received while you received the 'demo' keys. Then issue the following command to remove the key:
usage: setup keys remove demo <key_code>
'key-code' is the 'key-code' you received when you received the 'demo key'. If you still have problem, please call Blue Coat Support.