While troubleshooting this call, we noticed this error in the startup files.
The three reporter startup files are:
bcreporter.out ---------- Shows general information for the startup and running of the
bctasklist.out ---------- Shows tasks to be completed- is often empty.
bcrservice.out --------- Shows the startup of the Services.
Error in the bcreporter.out file:
2009-08-28 11:36:27 (4a97f97b) ALW.CRIT.START
Found no local user with administrator privileges -- Reporter cannot continue initialization
2009-08-28 11:36:27 (4a97f97b) ALW.ERRO.START
2009-08-28 11:36:27 (4a97f97b) ALW.WARN.SCHED
'sm_bClassInitDone' is already false
2009-08-28 11:36:30 (4a97f97e) ALW.ERRO.UNDEF
Exiting process -- exit code: 5 (src/sg_main.cpp:2398:main)
NOTE: This is NOT referring to the local admin account on Windows, or the root user on LINUX, but rather the admin account in Reporter.
The admin account- essential for all reporter installations- was missing.
FIX: Delete the isready.txt file and run the bcrstartup ( exe) again by typing "bcrstartup --prompt". This will re-create the local_users.cfg file, and install a admin account in it.
Tip: You can either have the license ready to install with this startup, or install it later in the UI, in the adminstration section.
Workaround: Copy the local_users.cfg file back to the installation.
More detailed information on reseting your admin password, for both Linux and Windows operating systems, can be found here: