Scheduled reports fonts changed to other language (Chinese, Japanese, Korean)

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Scheduled reports fonts changed to other language, although customer did not change the font to non-English language

To duplicate this:

  • In Reporter login page's bottom right corner you can see the language option. Select "English (US)" option and login as "user_admin".
  • TIP: This problem will occur whenever "user_admin" logs in using non-English Locale.

 To see the changes that have just been made, see preferences.cfg by opening this file:  From reporter folder path:  \Blue Coat Reporter 9\settings\preferences.cfg, we should see use_admin language locale as below:

preferences = { 

  miscellaneous = { 

    language = "english" 

    charset = "UTF-8" 

  } # miscellaneous


Ensure all scheduled reports are logged under the same user, such as admin,  and always use this user to log in using english locale.

Root cause: “user_admin” has to login with English locale. Once “user_admin” login with English locale, the language will become “en-us” in user_info\user_admin.cfg. Then automatically all the reports scheduled by admin user will pick up the English fonts.

LINKS to other articles:

For details of another double byte issue, see 000009062

For information on what other information is contained in the preferences.cfg file, see 000009074

For another issue relating to the admin user, see 000013213

Additional Information
Bug Number
InQuira Doc IdFAQ1790

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Reporter
Topic      Reporting
Article Number      000013261
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