The ProxySG 810 Appliance Displays a Low Voltage Warning.


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Solution

Overview

The ProxySG 810 appliance displays a low voltage warning that typically appears between 1.14 to 1.18 Volts. It also sends SMTP warnings and shows the error in the event log.

Cause
Resolution


Blue Coat released a newer version of the CPU for the ProxySG 810 appliances starting with serial number 3808080000. Any unit with the serial number 3808080000 or higher will need to run the minimum OS version listed below:

  • SGOS 4.2.9.1
  • SGOS 4.3.1.1
  • SGOS 5.2.5.2
  • SGOS 5.3.1.5

Later versions of SGOS such as 5.4.x.x, 5.5.x.x, and 6.x already have the correction in all versions. If you experience a low voltage on those SGOS versions, please contact Blue Coat Technical Support for assistance.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4313
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG 810
Topic      Errors / Event Logs / Alerts, Hardware
Article Number      000013935
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