To duplicate this issue, follow these steps.
- Login to reporter with your admin credentials
- Run a report such as the "Blocked Web browsing per User" report.
- Enter a criteria that you are sure will produce no results, such as a client ip with 188.8.131.52.
- Run the report.
Result1: Note that the criteria is declared on the HTML report, along with a report with no data.
Result2: Note that the PDF report also produces the same report, but shows no declared criteria.
NOTE: This has been reported to Bluecoat Engineering. If you see this result, log a service request with Bluecoat and quote this article.
Links to other relevant articles:
For details on how to create custom reports, see 000010244
For details on how to use a custom denied page, see 000011191
For another issue with exporting some reports to PDF format, see 000009377