ThreatPulse (cloud) Auth Connector error: 1904 in Windows Event log - The RPC server is unavailable

Solution

Overview

What does the error The RPC server is unavailable mean?

Event Type:      Error
Event Source:    BCCA
Event Category:  (1)
Event ID:        1904
Date:
Time:
User:            N/A
Computer:         
Description:     [6520:8328] Admin services unexpected error.; status=1722:0x6ba:The RPC server is unavailable.

Corresponding errors in the BCCA debug log file:

Cannot find domain controllers for domain <SERVER_NAME>.; status=1722:0x6ba:The RPC server is unavailable.
Cannot find domain controllers for domain <SERVER_NAME>.; status=1722:0x6ba:The RPC server is unavailable.
Cannot find domain controllers for domain <SERVER_NAME>.; status=1722:0x6ba:The RPC server is unavailable.
Cannot find domain controllers for domain <SERVER_NAME>.; status=1722:0x6ba:The RPC server is unavailable.

 

Cause
Resolution

These errors mean that the server (<SERVER_NAME>) cannot contact a particular domain controller. That server might be down or not available over the network.  It should not cause you any problems.  BCCA attempts to connect to that server in the background in case the server does come up or become available in the future.

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4710
Attachment

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