Unable to find empty write log slot. Logging disabled (ProxySG event log error)


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Solution

Overview

The event log has the following error:
Access log (main): Unable to find empty write log slot.  Logging disabled
Go to https://<proxysg.ip.address>:8082/Accesslog/directory/access_log_name and most of the log objects have 0 byte files
The access logs being uploaded by the ProxySG are 0 records or 0 bytes in size.
Reporter shows no data.

Cause
Resolution

The problem has been resolved in the following versions of SGOS:

SGOS 6.x code branch:  Fixed in SGOS 6.1.3.1 or later.  Search for bug 152506 in the SGOS 6.1.3.1 release notes.  SGOS 6.1.3.1 and accompanying release notes can be downloaded from https://bto.bluecoat.com/download/product/5351 

SGOS 5.5.x code branch:  Fixed in SGOS 5.5.2.1 or later.  Search for bug 133754 in the SGOS 5.5.2.1 release notes.  SGOS 5.5.2.1 and release notes can be downloaded from https://bto.bluecoat.com/download/product/41

SGOS 5.4.x code branch:  Fixed in SGOS 5.4.3.3 or later.  Search for bug 133706 in the SGOS 5.4.3.3 release notes.  SGOS 5.4.3.3 and release notes can be downloaded from https://bto.bluecoat.com/download/product/17

SGOS 4.3.3.x code branch:  Fixed in SGOS 4.3.4.1.  Search for bug 134675 in the SGOS 4.3.4.1 release notes.  SGOS 4.3.4.1 and release notes can be downloaded from https://bto.bluecoat.com/download/product/13 

 

UPGRADE INFORMATION

For information on how to upgrade SGOS on your ProxySG, please see 000014861 titled "How do I upgrade SGOS on my ProxySG?"

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB3749
Attachment

Article Feedback

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      ProxySG
Software      SGOS 4.3, SGOS 5.4, SGOS 5.5, SGOS 6
Topic      Access Logging, Debugging, Errors / Event Logs / Alerts, Upgrade / Maintenance
Article Number      000014232
Summary     
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