"Unable to launch the application." error when logging into the Director management console


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Solution

Overview

When attempting to log into the Director management console you may receive an error message with the following text:

Unable to launch the application.

Name: Director Management Console

Publisher: Blue Coat Systems, Inc.

From: https://IP-ADDRESS:8085

 

Clicking on the Details button reveals the following error:

Error: Found unsigned entry in resource: https://IP-ADDRESS:8085/lib/jdom.jar

Cause
Resolution

This issue is caused by Java caching being disabled on your workstation.

To resolve this issue follow these steps:

  • Go to the Windows Start Menu > Control Panel
  • Open the Java control panel applet
  • In the General tab click the Settings button
  • Ensure that the checkbox labeled Keep Temporary files on my computer is checked

After this is done, restart your web browser and try logging into the Director management console again - the issue should be resolved at this point.

 

Liinks to other articles:

For another issue with the Java based Director Management Console, see 000012436

For details on how to use RSA with the Java based Director Managment Console, See 000010734

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4564
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Director
Software      SGME 5.4, SGME 5.5
Article Number      000014228
Summary     
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