"Unable to perform email action in the director" error when you try to send email


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Solution

Overview

You set the SMTP server settings in Director's Options panel, but when you try to send an e-mail you get an error:

Cause
Resolution

There are two SMTP settings on the Mail Settings tab of the Options dialog:

  • Local Setting specifies SMTP information for the computer running Director, from which Performance Analysis reports are e-mailed.
  • Director Setting specifies SMTP information for jobs, which are scheduled and executed on Director. Changes to Director Setting are automatically reflected in the scheduled jobs.

To resolve the issue, change the SMTP setting to Local Setting

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB5248
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Director
Software      SGME 5
Article Number      000014236
Summary     
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