If you received a new transceiver and the model is SP-GB-ELX-CNFH and you receive an error that the transceiver is "unknown", please check the version of PacketWise that you are running. If you are not running PacketWise 8.5.4 or later, then please upgrade. You can download the latest version of PacketShaper OS from https://bto.bluecoat.com/download/product/32 . NOTE: You will need a BTO login in order to download the new image. Please search the knowledge base for "bto login" if you are unsure about how to obtain a BTO login.
This issue is similar in nature to the problem described in 000009953.