To take a sniffer trace on your SG, using Director, follow these steps.
- Login to Director, using yoru admin account.
- Click on the configure tab.
- Right click on the SG of you choice.
- Choose configure.
- Once your SG Console has loaded, click on the Maintenance tab > Service informatoin, and then Packet captures.
Result: If you click on this multiple times the Director Management Console ( DMC) will hang. For large Packet captures it will hang, as well.
NOTE: This issue has been fixed in by upgrading to the latest version of SGME- currently 220.127.116.11- , and the latest version SGOS- in the 6.1X and 6.2.x branches. ( you will need to login to bto.bluecoat.com to procure the SGME patch.) If you see this issue, log a service request, and quote this article so we can provide you the link to the SGME version.
Notes on other articles:
For other troubleshooting tips on the Director appliance, see 000014650
For other troubleshooting tips on the Director Management Console ( DMC) see 000012436
For a detailed list of Command Line Interface ( CLI) driven commands, see 000014637