Using Novell SSO, upgraded BCAAA to 5.4.1.x, 5.4.2.x, or 5.5.1.x and internet access goes down

Solution

Overview

Using Novell SSO, upgraded BCAAA to 5.4.1.x, 5.4.2.x, or 5.5.1.x and internet access goes down
Access to the Internet stops after upgrading SGOS beyond 5.4.1.3 and BCAAA after the 38863 build
The novell_primary_inc.sso file (novell*.sso) grows excessively large (multiple gigabytes in size)
 

Cause
Resolution

This issue was caused by a bug in the BCAAA software that caused the novell_primary_inc.sso file to grow excessively but has since been corrected. Solution is to upgrade SGOS and BCAAA to 5.4.3.1 or newer.

Note: SGOS 5.4.x and 5.5.x will will reach End of Life (EOL) on August 31st, 2014. 

See the following for the Software End-of-Life document: http://bluecoat.com/documents/download/310f4372-5148-4424-9ea6-fa96eaff7c45/38acf125-37fa-4f05-abed-185e535c191e

See the follow for the Recommended Release matrix: https://bto.bluecoat.com/content/blue-coat-software-latest-supported-and-recommended-long-term-releases

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB3598
Attachment

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