Why does my Mobility Client for Blue Coat Cloud show "Tampering Detected"


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Solution

Overview

You want to know why your Mobility Client is showing "Tampering Detected"

 

Cause
Resolution

The Mobility Client has been specifically designed to prevent users from bypassing the Cloud Service.

If the Mobility Client detects one of the following changes to the local computer configuration, it will enter tamper detect mode and the user will be unable to access the Internet:

  1. Explicit proxy settings entered into the Web Browser, including any PAC file
  2. Any entries in the HOSTS file which relate to the threat pulse service (e.g: proxy.threatpulse.com)

This behavior is by design. To bypass this feature, you can re-install the Mobility client from the windows command line, for example:

C:\>ClientInstaller64-1.3.1500.408516.msi TPE=0

(where TPE=0 disables the "Tampering Detection" feature)

More information can be found in the online documentation:

http://portal.threatpulse.com/docs/am/Content/Deployment/Tasks/ClientConnector/cc_win_usage_ta.htm

 

Workaround
Additional Information
Bug Number
InQuira Doc IdKB4450
Attachment

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First Published      10/01/2014
Last Modified      10/01/2014
Last Published      10/01/2014
Article Audience
Product      Cloud Security Service
Topic      Content Filtering, Control, Installation / Configuration, Networking, Operating System, Performance, Policy Management, Usability
Article Number      000016204
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